Facebook Messenger and its AI chatbots - should the enterprise care?

Ordinarily I greet Facebook events with a big, indifferent yawn. But the Facebook F8 developer show earned my eyeballs (full video replays here). The big question is: why bother? F8's centerpiece announcements pertained to Facebook Messenger – not exactly the app enterprise IT managers are eager to incorporate. But Facebook Messenger is no longer just a place to stalk annoy your old schoolmates. With the debut of several new bot-powered Messenger services, the commercial viability of AI (artificial intelligence) services is a pressing debate.