Human Intelligence is More Valuable than Artificial Intelligence

If you are like a lot of dealers today, you are considering using some form of Artificial Intelligence (AI) in your dealership. In fact, you may already have it in play via chat, texting, emails, etc. to your customers. The truth is, it's probably a good idea when employed in the right way and blended with committed and capable human intelligence. When I went to the Consumer Electronics Show this year, AI was all the rage from robots that could play ping pong to communications applications that assisted business customers. I was intrigued when I read about the hamburger flipping robot "employed" at a California burger chain.