Aspect Software Announces Availability of Enterprise Chatbot, Aspect Mila for Slack

PHOENIX--(BUSINESS WIRE)--Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, announced today that it is making its Aspect Mila personal assistant chatbot available on leading workforce collaboration and messaging platforms such as Slack, Microsoft Teams and Facebook Workplace. Announced last year, Mila provides contact center and enterprise employees with automated self-service functionality to view schedules, request time off or trade shifts with other employees. Mila simplifies day-to-day administrative challenges faced by thousands of employees in call centers and other large labor force employers while also reducing the oftentimes labor-intensive workload of schedule management. With plain, conversational language, Mila allows employees to easily ask for a day off or pick up a shift right from within Slack. Supervisors and managers no longer have to field the administrative requests from employees, leaving that instead to Aspect Mila and Aspect's Workforce Management solution.