How to get real value from automation

He works with our accounts, makes monthly closing, collects information from our invoicing system, ERP and online payments and enters them to the accounting system. "I just hired a guy--his name is Mark II--to process insurance claims. He can also analyze the claims and make decisions. Both of them are obviously effective guys, but there is even something better. He doesn't just handle the routines and processes we had earlier, but we can redesign all our operations not only to save costs but multiply our sales.