3 ways Artificial Intelligence Will Help IT MSPs Do Better in 2021

CIOs are now using artificial intelligence (AI) and machine learning (ML) technologies to make IT service management processes more efficient. A typical use case for artificial intelligence in ITSM involves natural language processing (NLP). User requests for IT services are automated using NLP. IT practitioners get a deeper understanding of their processes by applying machine learning (ML) to ITSM data. The natural language processing technology that powers virtual agents is very often integrated with channels that the employees are familiar with.