Mental health support made accessible using AI-powered chat - Microsoft Accessibility Blog

With current research showing that most users do not use mental health apps beyond two weeks, the texting platform offers a more promising alternative. The platform works by offering pushed text messages throughout the day, giving the user the opportunity to engage whenever they're ready. Because it uses SMS, there's no need for data or internet access to interact with the AI bot. After signing up on the MHA website, a text conversation is initiated and the user answers questions. From there, the platform uses machine learning to drive specific engagement interests and learn more about the activities of the user, like the topics they're interested in and the best format for information.