Did That Chatbot Just Make A Rude Joke?

PolyAI Ltd. is an ambitious startup that creates artificial voices to replace call center operators. Based in London, it has raised $28 million to bring AI-powered customer service to Metro Bank Plc, BP Plc and more. The idea is that instead of the nightmare of dialing random digits in a decision tree, you can instead ask to, say, book a table and a voice -- with just the slightest inflection of its machine-learning origins -- responds with great civility. But there was a brief moment two years ago when it wasn't polite at all. A software developer with PolyAI who was testing the system, asked about booking a table for himself and a Serbian friend. "Yes, we allow children at the restaurant," the voice bot replied, according to PolyAI founder Nikola Mrksic.