Zendesk Brings Machine Learning to Customer Service with Automatic Answers - DATAVERSITY

According to a new release, "Zendesk, Inc. today announced the launch of Automatic Answers, a feature powered by machine learning within Zendesk that helps customers solve their inquiries faster and enables businesses to have more efficient support teams. Zendesk is one of the first customer service platforms implementing machine learning to natively auto-respond to customer tickets with relevant knowledge base articles, helping solve and deflect customer inquiries before they ever reach an agent. Automatic Answers was developed in Australia by Zendesk's Melbourne-based development team, who previously brought Satisfaction Prediction to market and was awarded the 2016 Victorian iAward for Big Data Innovation of the Year."