UK health service to trial chatbot that gives medical advice

The UK's National Health Service (NHS) is to begin trialing a chatbot app for dispensing medical advice, with the aim of reducing the burden on its 111 non-emergency helpline. The 111 service went live in 2013, and serves as the first port of call for urgent advice in cases where it's likely overkill to scream for an ambulance right away -- if you've misread a prescription and taken more pills than you should've, for example. The AI-powered app could become another alternative, questioning users about their medical matter and symptoms before suggesting the best course of action. The NHS is developing the app with Babylon Health, one of the new breed of paid, doctor on-demand services. It's actually being adapted from Babylon's existing mobile app, which features a chatbot-like symptom questionnaire users interact with before being connected with a general practitioner (GP) via video call.