Predicting Time to Cook, Arrive, and Deliver at Uber Eats

Uber Eats has been one of the fastest-growing food delivery services since the initial launch in Toronto in December 2015. Currently, it's available in over 600 cities worldwide, serving more than 220,000 restaurant partners and has reached 8 billion gross bookings in 2018. The ability to accurately predict delivery times is paramount to customer satisfaction and retention. Additionally, time predictions are important on the supply side as we calculate the time to dispatch delivery partners. My recent talk covered how Uber Eats has leveraged machine learning to address these challenges. With the mission "Make eating well effortless, every day, for everyone" one of our top priorities is ensuring reliability.