Conversational AI: What It Is, Why You Should Care and How to Do It Right

Conversational AI can be a major asset to your social media presence. These days, 64% of people say they'd rather message a business than call it. If you're active on social media and talk to customers on your social channels, that statistic applies to you too. Every month over 1 billion messages are exchanged between people and businesses on Facebook Messenger alone. With all those inquiries and only so many people to tend to them, a chatbot or virtual assistant can be a lifesaver.