Technology: AI and the spectre of automation @Euromoney

Marco, what can we do about AI? Marco, are we doing enough on AI?" The questions all come from senior executives, desperate to harness the potential that AI promises. Yet Bressan is bemused by how the technology is talked about at board level and in the media. "Currently it denotes a vision of the future; an aspect of the sci-fi imagination; something that you still can't do. But the truth is senior financial executives have been doing AI-related work, research and deployment of products for years." At the most rudimentary level, AI involves teaching machines to learn and to interact in order to undertake cognitive tasks that were usually performed by humans. The type of AI featured in sci-fi films in which machines possess a human-like intelligence, sometimes referred to as general artificial intelligence, remains a distant and elusive prospect. The most optimistic experts, such as Google's director of engineering, Ray Kurzweil, predict that AI will be able to outsmart humans by 2029. Conservative predictions expect this to take at least 100 years, if at all. Of more immediate relevance to those working in financial services is the deployment of narrow artificial intelligence. These applications undertake specific tasks using problem solving, deduction, reasoning and natural language processing. Such programmes are being applied across financial services, from the development of customer service programmes that use natural language processing to manage and field customer queries, through to programmes that can conduct financial research and make sophisticated models of financial markets to identify trading opportunities. The potential for narrow applications has led to a boom in AI investment. Technology companies are undoubtedly leading the way. In 2015 the giants of AI – Microsoft, Google and Facebook – spent 8.5 billion on AI research, acquisitions and talent. In comparison, financial institutions have made a cautious foray into the field. A handful are making investments by hiring high-level data scientists or acquiring AI companies. The hedge fund Bridgewater Associates hired the former chief engineer behind IBM's Watson supercomputer. BlackRock has also been busy hiring some high-profile names and has announced a joint venture with Google to explore how to use AI to improve investment decision-making. Goldman Sachs has invested in a number of promising AI start-ups, including the financial research platform Kensho. Yet most financial institutions have been slow to adopt AI, even though it is likely to usher in a new type of bank, with data and technology as its heart. Failure to adapt may lead to extinction for some. As Neil Dwane, global strategist at Allianz Global Investors, explains: "Technological competence is absolutely essential for at least staying in the game.