Top 5 things businesses should consider when adopting AI

The digital world has been inexorably marching forward over the last 20 years, providing ever more efficient services to business and the public. Yet, only now is a new technological revolution occurring. Just as the Industrial Revolution transformed the nature of manual work in the late 18th century, AI is set to dramatically change the roles of white-collar workers and the service industry. Chatbots are already a familiar feature in call centres, but now even accountants, lawyers and truck drivers are finding themselves substituted for AI technology. Greater computer power, the availability of huge volumes of data and the fact that digital means of interaction are preferred by consumers have led AI to the point at which it can take off.