The Role Of Cognitive RPA In The Insurance Industry

Cognitive robotic process automation (RPA) is a fast-evolving field of computing and is an emerging form of business process automation (BPA) technology. It involves the automation of many internal and external customer journeys through software "bots." RPA started roughly 20 years ago as a rudimentary screen-scraping tool, technology that is used to eliminate repetitive data entry or form-filling that human operators used to do the bulk of. For example, the software could copy data from one source to another on a computer screen. Imagine a finance clerk handling invoice processes by filling in specific fields on the screen. Early RPA was able to take this function off the clerk's plate by automating that invoice processing.