Amazon and Facebook power Mizuho innovation » Banking Technology

Mizuho Bank has carried out testing for new banking services through the Facebook bot and Amazon Echo. The tests took place in Silicon Valley, California, in partnership with two other Japanese firms – Information Services International – Dentsu and Nomura Research Institute. The companies are looking to use CUI (conversational user interfaces) to develop platforms to provide financial information and services using AI and chat. In the trials, the Facebook bot platform responded with an automatic chat format, and the Japanese trio are developing a new messenger prototype to help customers open a new account. It is also possible to connect to Mizuho Messenger, which is currently in service.