Two new reports: Many consumers afraid of, and confused by, artificial intelligence

What do consumers think about artificial intelligence (AI)? That's the central question asked by two separate, recently released studies. As it turns out, a similar picture emerges in "What Consumers Really Think About AI: A Global Study," by Pegasystems, a provider of customer relationship management and business process management software, and in "The State of Artificial Intelligence, 2017: Public Perceptions of the Most Disruptive Technology," by sales acceleration platform InsideSales. In short: some consumers are fine with AI but many are nervous, even fearful. By and large, they don't quite recognize how they're already using it.