The subtle art of chatbot development- Client Requirements versus Client Expectations

Chatbots are virtual agents capable of emulating the conversation of a human. Chatbots are becoming very popular in providing online services or queries. Recently, chatbots have been gaining lots of limelight due to the development of Natural Language Processing (NLP) capabilities. Today, a chatbot can respond in a similar way a human agent would. Being devoid of emotions, a chatbot can be expected to offer the same quality of service throughout the day.