When are we going to look at the human cost of AI?

Another week has passed, and another piece of research has emerged about the potential of artificial intelligence (AI), but the human cost is starting to become a very big elephant, reports Telecoms.com The research itself is from SAS and highlights businesses are becoming normalised to the idea of AI. The concept of trusting a machine might have been nightmarish in months gone, but now it seems business leaders are interested in the efficiency gains which can be realised. "Whether we realise it or not, AI has already arrived," says Peter Pugh-Jones, head of technology at SAS UK & Ireland. "From financial services to retail, AI has become more commonplace and we are seeing its use progress from solely back-office support to increasingly front-end, customer-focused roles.