Artificial Intelligence and the Role of Workers

While the field of artificial intelligence (AI) has been around for some 60 years, it's now finally a part of our daily lives -- including how we work, bank, shop, interact, invest, drive and get insured. The term AI means different things to different people, but at PwC we think about it on a continuum, moving from assisted to augmented and, finally, autonomous intelligence. Here, I am primarily focusing on assisted intelligence -- applications that help us better perform tasks we're already doing today. This includes things like email filtering, automated processing of insurance claims and customer service chatbots, just to name a few applications. Of course when you're talking about AI, the question of automation and its potential to replace human jobs isn't far behind.