An ITSM tool comparison for enterprises with an eye on AI

Products within the AISM category include AI Service Desk for IT and HR, AIOps for Cloud and DevOps, and AI-driven Customer Service. The AISM platform is suitable for enterprises with hybrid and multi-cloud deployments, offering a conversational AI and automating actions and ticket classification and routing. The AIOps tool identifies behaviors and patterns based on alerts and incidents, and automates action workflows and root cause analysis. It provides a self-service conversational experience, automates ITSM and customer service management tasks, and offers outage predictions. AISM features hundreds of pre-built machine learning algorithms, models and workflows for intelligent task and action automation.