Making room for humanity within the AI-powered workplace

Good working practices involve putting people first; shared values, such as respect for the individual, should be at heart of the organisation. The employee experience is paramount, considering how it impacts engagement and productivity, and so personalisation – the tailoring of a person's workplace to their priorities – can improve the experience and boost performance. Personalisation starts with focusing on the person as an individual, with their strengths, weaknesses, preferences, and aspirations. The individual needs some level of autonomy and choice when it comes to how and when they work at their best. The relationship between employer and employee needs to transform – to become an alliance focused on shared goals and mutual respect.