What Makes a Chatbot Conversational? - Inbenta

Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created equals. From basic button-based bots to NLP-driven conversational chatbots, what differentiate them and most importantly, how can you design a qualitative conversational bot, that's what we'll see in this article. First and foremost, it is important to differentiate the various types of chatbots available in the market. From simple menu/button-based chatbots to conversational AI chatbots, they're not equals as they can be using different types of technology. So let's see what are the specificities of each of them.