Finovate 2017 AI Recap: Artificial Intelligence disrupts Fintech with Impressive Force

This September, financial institutions, venture capitalists, well established businesses, and startups alike joined together in New York City for 4 days of demos, panels, keynotes and roundtable discussions navigating the financial technology landscape. Of the 70 companies that demoed, AI dominated the discussion; with over 15% of companies insisting that "AI" is the driving force behind their tech. As the demos continued, it became increasingly clear that the disparities between those AIs are immense, and the extent to which their functionalities vary should not be overlooked. While Finovate 2016 outlined banks' need to implement AI into their platforms, Finovate 2017 identified several key factors that matter most when choosing a virtual banking assistant. In financial services, an industry overwhelmingly saturated with competition, customer service is the one true differentiator.