How to make sure your new chatbot gets a head start

For most of us, building a chatbot serves a real business purpose and isn't just an amusing project. Since a chatbot is meant to serve or interact with customers in some way, it should be given as much information and intelligence as possible to properly interface with customers. The sooner this data is learned by the chatbot, the better -- and it's best when it is done before the chatbot even goes live. A customer-facing chatbot naturally lends itself to using information from customer support tickets. Support tickets are a treasure trove illuminating the types of concerns and issues that customers already have, and they can inform your decisions on what features to build into the chatbot and anticipate what kind of questions your chatbot should be able to answer. Since these are actual, concrete data points, you don't run the risk of imagining problems and solutions unrelated to your customers.