The multichannel future of the insurance workforce

Who will be doing the industry's work in the months and years ahead? It can't all be done by AI systems and robots. If anything, there will be more people working in the industry than ever before. That's why insurers are increasingly relying on contingent workers and services as they move forward into the digital world. That's the word from the authors of a recent study of 800 organizations conducted by SAP Fieldglass, in conjunction with Oxford Economics.