Chatbots and humans: Can't we just get along?

Chatbots have been around for a while. Yet, now that Facebook will allow businesses to deliver automated customer support and interactive experiences through bots, they will be everywhere soon. Brands might feel that they should replace their human employees with chatbots now, but they should think hard before shaking up the status quo. Ideally, humans and chatbots will work together to do the tasks they are best equipped to handle in order for both parties to be most effective. While bots are being touted by some as the next big thing for handling customer service needs, chatbots are not sufficiently equipped to serve as the complete answer to a brand's growing requirements.