AI and the Effect it Can Have on the Future of Customer Service

Make your agents' lives easier - Right now, chatbots can only handle somewhere between 10 to 35 percent of customer problems. Humans need to intercede for the rest. Why not let a computer handle the low-hanging fruit? This frees up your agents from the dull, repetitive questions a machine can answer and allows them to focus on the customers with complex issues. Happier customers - Research shows consumers feel customer service is excellent when it's "personalized, always on and real-time, consistent and omnichannel."