Artificial Intelligence a game changer for telecom industry

Nuance Communications, Inc. said latest artificial intelligence (AI) framework could serve as a game changer for the UAE and GCC telecom industry. The Middle East region is now witnessing an accelerating technology migration to higher speed networks and smartphones, facilitated by operator investments to extend network coverage. Telecom operators need to transform their revenue opportunity thro-ugh data and voice services that are high quality, while managing capital allocation, and investing in new technologies and innovations. "By addressing customer needs in real time, innovative solutions will open new possibilities and increase value. Nuance Loop is specially designed to fit with the framework of UAE and GCC telecom operators as it engages mobile subscribers at virtually any touch point from voice to text to browser," said Rajesh Razdan, VP and GM, APAC, CSP Business, Nuance.