How artificial intelligence changed the face of banking in India

Artificial intelligence (AI) will empower banking organisations to completely redefine how they operate, establish innovative products and services, and most importantly impact customer experience interventions. In this second machine age, banks will find themselves competing with upstart fintech firms leveraging advanced technologies that augment or even replace human workers with sophisticated algorithms. To maintain a sharp competitive edge, banking corporations will need to embrace AI and weave it into their business strategy. In this post, I will examine the dynamics of AI ecosystems in the banking industry and how it is fast becoming a major disrupter by looking at some of the critical unsolved problems in this area of business. AI's potential can be looked at through multiple lenses in this sector, particularly its implications and applications across the operating landscape of banking.