Why Scaling Automation Is Such a Challenge

Many organizations aspire to automation levels that rival the likes of Amazon, where processes flow seamlessly between people, systems, and devices. A recent Gartner report found businesses are evolving their use of artificial intelligence (AI) as part of their automation strategies, with one third of organizations surveyed applying AI across several business units. If they're honest with themselves, these organizations want automation to achieve some sort of goal -- whether that's improving the customer experience, increasing cost efficiencies, or making life easier for employees. Automation can and should be applied to each of these goals, but it should be done in a fully orchestrated way across the entire organization. Jakob Freund, co-founder and CEO of Camunda, an open-source workflow and decision automation platform, says today, many organizations automate locally -- or within a single team, system, or device.