Finding return on AI investments across industries

Taking the time to make a use case for AI will propel companies further and improve the return on investment in this fast-changing technology. The market is officially three years post ChatGPT and many of the pundit bylines have shifted to using terms like "bubble" to suggest reasons behind generative AI not realizing material returns outside a handful of technology suppliers. In September, the MIT NANDA report made waves because the soundbite every author and influencer picked up on was that 95% of all AI pilots failed to scale or deliver clear and measurable ROI. McKinsey earlier published a similar trend indicating that agentic AI would be the way forward to achieve huge operational benefits for enterprises. At's Technology Council Summit, AI technology leaders recommended CIOs stop worrying about AI's return on investment because measuring gains is difficult and if they were to try, the measurements would be wrong. This places technology leaders in a precarious position-robust tech stacks already sustain their business operations, so what is the upside to introducing new technology?