Artificial Intelligence: A Positive Force in the Enterprise

Artificial intelligence (AI) seems to be on everyone's mind. It powers natural language recognition within voice-powered assistants like Siri and Alexa, beats world-class Go players (Google AlphaGo), and enables hyper-targeted e-commerce and content recommendations across the web, as we see with Amazon and Netflix. But recently, AI has begun actively expanding its footprint within the enterprise. Executives are trying to more fully comprehend what AI is and how they can use it to better capitalize on business opportunities by gaining insights into their data and engaging with customers more productively, thereby honing a competitive edge. AI is the frontier of enterprise technology, but many misperceptions remain about what it is and how it works.