Building Bots - Chatbots in the Retail Industry

In our November 9th Retail Expert Series webinar, I spoke with Microsoft's resident bot expert and Director of Retail Solutions, Shish Shridhar, about the meteoric rise of chatbots and conversational commerce in the retail industry. We discussed why chatbots are so rapidly gaining traction with retailers and their most common use cases in the industry. Shish also shared his experiences on how to overcome common challenges, identify the right use cases, and get started. As a follow-up, I'd like to address a common concern, re-share our industry examples, and dive a bit deeper into some of the tools and capabilities offered by the Microsoft Bot Framework. "Is chatbot technology really ready?"