"Alexa, How much money do I have?" - CUInsight

In a recent article on ThePaymentsReview.com titled Trellance Predictions for 2018, Artificial Intelligence (AI) was touted as having "become a must-have in the everchanging market. Credit unions need to make AI a part of their strategy to continue competing in the payments and lending space." The prediction made at the beginning of the year was that "We will see an increase of AI technology in consumer lending, customer (member) interaction/retention, payments and fraud detection." Following up on the topic of "AI" with the intent of offering additional insight and feedback as the market continues to evolve, and more importantly what our member credit unions are planning or implementing, we found that the interesting part of AI is that it is not focused on one area but offers a variety of solutions for data analytics, voice banking and many others. The continued rise in Fintech providers has made the industry become more competitive, as there are so many options.