Channel Mark Ventures Sets To Transform Online Customer Service Using Its Artificial Intelligence

Channel Mark Ventures announced today that it will be launching Inteladesk through their technology development and sales company CenturySoft Ltd. This next generation customer helpdesk management solution is powered by a revolutionary artificial intelligence (AI) platform. "Inteladesk's AI-based engagement solution is the ideal complement to our insight-driven approach of sales acceleration for our clients at their specific domain level," said Dan O'Shea, CEO at Channel Mark Ventures. In discussing their Inteladesk product O'Shea explained that "Inteladesk essentially drives a personalized sales experience. Inteladesk helps companies perfect their knowledge base by explaining misstep queries or missed opportunities to improve FAQs. Combined with the technology, Inteladesk users will have the ability to reduce incoming customer service emails and calls. With Inteladesk at work, new processes will emerge as the technology helps companies introduce new service enriching CRM processes not previously possible or financially feasible. In turn, employees can take on higher-level roles to formulate new ways to enrich customer service. We are beyond thrilled at the prospects here. There is nothing like it available on the market today. The Live Agent learns as it works and provides high-quality responses consistently, every day of the year, in every language your customers speak. Cognitive Code's technology is truly game-changing."