The State of Chatbots: Pandemic Edition - InformationWeek

When it comes to technologies that got a big boost from the response to the pandemic, probably the first thing that comes to mind is video conferencing, followed closely by other collaboration tools. Zoom announced August 31 that its revenue for the second quarter was up 355% year over year. Maybe that's why everyone is talking about Zoom fatigue. But video conferencing isn't the only technology that's gotten a boost as companies try to navigate the challenges of a pandemic. Chatbot use and deployment is also on the rise.