AI Can Change People's Jobs – and Make Them More Valuable

That, by default, means that AI has the potential to change people's jobs, especially for those involved in rote transactional tasks (e.g., automatically emailing a receipt following an online purchase). However, AI is increasingly taking on cognitive tasks that previously required a human touch, such as conversational AI providing customers with 24/7 access to information and services. While automation enables companies to spend less money to achieve the same (or better) results, decision makers would be wise to keep in mind the other opportunities AI opens – particularly the ability to reapply human capital elsewhere within their businesses. AI should not be viewed as a replacement for human workers, but rather as a means to free humans from the repetitive (and in some cases rather boring) tasks that define so much of the modern work day. It would be understandable that this transition is a source of trepidation for some workers, but it's nothing the marketplace hasn't experienced before.