What Chatbots Can Learn From the Death of Facebook's Failed AI

Facebook recently announced it was shutting down M, it's virtual personal assistant, causing some people to wonder if the decision meant chatbots were not as useful as they first seemed. The technology behind M was not perfect, but it's important to remember that it could serve as a learning tool to aid decisions made by chatbot developers in the future. Below, let's explore how M worked and the lessons learned from its less-than-ideal characteristics. M worked with the help of machine learning. It detected meaningful fragments of conversations people had with each other in Messenger, then made suggestions of the next actions to take.