AI not gaining ground in HR functions: Arvind Gupta of KPMG explains - ET CIO

Arvind Gupta, Partner and Head, Management Consulting, KPMG in India, explains why HR functions are still reluctant to use AI, the co-effect of workplace culture and digital transformation on each other and the CIO's role in all of this. Edited excerpts: What factors are causing reluctance in adopting AI in HR functions? One of the main challenges that see's reluctance is the fact that employees' data are not present in one single location. In most cases, the data is distributed over many different data sets; and often the absence of one set in the analytics could lead to a totally wrong estimation. Another challenge is that the world of HR is not one where black and white decisions work.