Wendy's will start using an AI chatbot to take drive-through orders

No one is safe from AI. The fast food chain will use an artificial intelligence chatbot to take drive-through orders, reports The Wall Street Journal(opens in a new tab). The new chatbot runs on Google's natural-language processing software and is trained to understand customers' orders. It will officially launch in June at a company-owned Wendy's in Columbus, Ohio. Training a chatbot for the drive-through is more complicated than you might think.