'Enterprise-grade AI will solve many UC problems'

Artifical intelligence will bring many benefits to unified communications, but shallow, consumer-grade AI is not currently up to the task of helping enterprises, according to a speaker at the UC EXPO show. Networking analyst Zeus Kerravala told the London-based show earlier this month that a general set of problems persists in UC, mostly relating to system usability. These include uncertainty over who is in a meeting and who should have been invited, not knowing how to join a meeting, share documents or content, or how to make video features work properly. Future AI-enhanced UC systems could improve meetings with features such as: more intuitive call recording or transcription, perhaps based on keywords; facial recognition and automated identification to aid meeting set-up; or features such as intelligent speaker tracking. Looking further ahead, more advanced AI features could offer users recommendations on who should join a team meeting, proactively finding and loading useful content, or generating minutes.