Why Federal Agencies Can't Ignore the AI Buzz Much Longer

Anyone standing in line at the Department of Motor Vehicles has probably wondered why the waits are so long. Why it's seemingly so difficult to complete basic tasks. Why, in this digital age, we can't apply a little modern technology to take the pain out of such agonizing experiences. We've also heard the buzz about artificial intelligence potentially coming along to save the day by automating overly bureaucratic processes to make our lives simpler. And many government officials probably think that's all it is--buzz--right?