Five Ways AI And Machine Learning Can Improve CX

By 2020, 85% of a client's relationship with a business will be managed without interacting with a human, according to Gartner research. That doesn't mean we'll all be rushing out to buy thousands of Pepper robots, but it does mean there are plenty of things artificial intelligence (AI) can help with right now to make your CX better – for customers and for your business. Here are five of them. Image recognition is one of the most rapidly improving areas of AI. The ability to look at pictures and work out what they are powers Neiman Marcus's Snap.Find.Shop app.