Practical AI in the contact center starts with agent assistance

Your message has been sent. There was an error emailing this page. A few years ago, Walker and a couple of other firms predicted that customer experience (CX) would become the top brand differentiator by 2020. This gave CIOs a bit of time to plan how to ensure a top-quality customer experience. Based on other research I have seen and conversations with C-level executives, 2020 came early and CX is already the top differentiator.