How Emerging Travel Group Uses AI To Weather Fraud Turbulence

"All of the large online travel companies spend a significant amount of resources fighting fraud," Shpilman explained. "Fraud has evolved over the years, and chargeback fraud, which used to be the primary type of fraud that people fought with, is just one of the many things we have to fight with [now]." Chargebacks and false positives can also take heavy tolls on online travel merchants' bottom lines. "Travel, in principle, is a fairly low-margin business [in which] the majority of the companies make anywhere between 2 [percent] and 15 [percent] -- maybe 20 percent -- of the turn- over [on] their net revenue," he said. Online travel platforms looking to stay competitive need to continually balance robust safety protections with seamless experiences for customers.