10 Key Principles for Designing Effective Conversational Interfaces - ChatBot Pack

From punch cards to command lines to graphical user interfaces (GUIs), the way people communicate with computers has evolved over the last half century. In those historic eras users were required to communicate on the computer's terms, entering inputs that were carefully crafted to stay within parameters the machine could understand. But now, with the advent of artificial intelligence, a new stage in the evolution of human-computer communication has begun to take root. Conversational user interfaces are designed to allow people to interact with computers naturally, without having to limit their inputs to a narrow range of options the machine has been pre-programmed to handle. In fact, conversational interfaces are by definition designed to mimic the way humans talk to one another.