Why a quick chat with a bot solves a lot of problems

Because a quick chat resolves a lot of problems. The workplace is no different and yet we spend a lot of our time managing processes and slogging through impersonal workflows to manage mundane but essential tasks. It would be better to handle these with a chat too and that's exactly what conversational workflow promises. The capabilities of chatbots have expanded significantly in recent years. Last year's chatbot announcements by Facebook propelled the technology further up the hype curve.