Using Artificial Intelligence to Improve Call Center Performance RankMiner

Artificial intelligence (AI) is defined as being "the ability of a machine to perform at the level of a human expert". We have recently seen an example of this come to the fore when Google-owned DeepMind's program AlphaGo beat the reigning world Go champion, Lee Sodol, 4-1 in what many consider to be the most difficult game in the world. Traditional business use of the telephone as a major business tool involves two parties. A debt collection agent tries his or her best to "encourage" a client to pay their account. A sales rep attempts to entice a lead to purchase their product.