Want a more efficient workplace? Look to bots

Chatbots are invading the business world. And while customer support is the most obvious use case, bots today are underused as efficiency drivers, and they can have a much larger impact on all aspects of a business for those who learn how to leverage them. In fact, with businesses increasingly adopting a multitude of cloud solutions, chatbots are uniquely positioned to help companies bring together different software into one streamlined communication channel. Booming growth in open APIs has made this easier than ever across a wide array of applications. The payoff will be significantly greater efficiency: Companies using support bots report efficiency gains in excess of 30 percent.