Africa: MTN Group Launches Africa's First AI Service for Momo

The MTN Group has launched Africa's first Mobile Money (MoMo) Artificial Intelligence (AI) service or "chatbot". A statement issued by the Group's Corporate Affairs on Tuesday said the chatbot went live in Ivory Coast in May and would be rolled out across MTN's MoMo footprint in the next few months. The AI mobile money "assistant" enables customers to engage with MTN's MoMo services, including payments on various social media platforms such as WhatsApp and Facebook Messenger, and via SMS. The statement said the service would also be included over time, in MTN's own newly released advanced instant messaging service "Ayoba". It said the chatbot was an AI guide that assists users to navigate MTN's MoMo services and provide other useful information.